Returns & Refunds

NO RETURNS / REFUNDS / EXCHANGES ON ANY SALE ITEMS INCLUDING BLACK FRIDAY AND CYBER MONDAY SPECIALS!!!!!!

A returns form MUST be completed on your account order history. 

Once we have been notified about the return we will contact you to arrange the collection of the item/s at a time and place that suits you.

Only once we have received the returned item/s, validated the reason for return, can we start the process for a replacement or refund.

Any associated costs will be deducted from any credit due to you. Shipping of returns are charged as per the table on the Shipping Page.

The returns process normally takes up to 72 hours from receiving the item/s (excluding Public Holidays, Saturdays and Sundays).

If the incorrect product is delivered to you (i.e. not the product you purchased), please do not remove the product from its original packaging, open or use the product in any way. Please contact LABEL Collections, so that we can resolve the mistake by collecting the product from you and delivering the correct one as soon as possible.

Purchased items may be returned (as per the fee table on the Shipping Page) within 7 days of receipt for a refund of that item, exchange for a different size, style, colour or different item of equivalent value based on stock availability or a store credit.

Purchased items may be returned (as per the table on the Shipping Page for your account) within 14 days of receipt for exchange for a different style, size, colour or different item of equivalent value based on stock availability or a store credit.

ALL RETURNS ARE SUBJECT TO THE FOLLOWING:

  • items must be in their original condition, unworn/unused and in their original packaging with all tags still attached. (In the event of items delivered to you with out tags you must advise us by email to this effect within 24 hours of receipt.)
  • when trying on items, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item.
  • if an item received is considered faulty or damaged by you, please notify LABEL Collections immediately
  • items that are damaged as a result of wear and tear or not following correct wash care instructions, are not considered to be faulty and will not be accepted for a return or exchange