Terms & Conditions
Welcome to LABEL Collections CC, a fashion retail website (the “website”). By accessing our website you are agreeing to the terms and conditions (the “terms”) set out below. Please read through the terms carefully before placing your order. If you do not agree to them then you may not use our website.
The LABEL Collections CC website is provided solely for your personal, use for the sale of clothing, accessories and other items. You may not use this website for any commercial purpose.
We take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
This website is governed by the laws of South Africa and LABEL Collections CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Cape Town, South Africa.
We reserve the right to change these terms at our own discretion and without any prior notice. Your continued use of this site following a change shall signify your agreement to be bound by the modified terms and conditions.
PURCHASE OF PRODUCTS
If you need help with how to shop on our website please refer to our 'How to shop' Guide or email us email@example.com
When you order an item from the website you are offering to buy it at the price stated, subject to these terms. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The product ordered being unavailable from stock
- Our inability to obtain authorisation of payment
- The identification of an error within the product information, including price or promotion
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
If there are any problems with your order we will contact you immediately.
Once you have checked out you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
Once you have placed an order on our website we will email you the details of the product(s) you would like to purchase, the value that will be debited from your card and a payment reference. This is not an order confirmation or an order acceptance from LABEL Collections CC.
Acceptance of your order is completed when we have received payment for the items you wish to purchase and we have emailed you to acknowledge receipt of payment.
Payment can be made online using Visa, Mastercard, Amex or Diners or you can pay by EFT. Please note that orders will not be shipped until we have received payment.
Paying by Credit card
All credit cards payments transactions on this website are processed using PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer (SSL3) and no credit cards are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
The credit card that you are using must be yours. All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses to authorise payment we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.
Paying by EFT
If you choose to pay by EFT we will email you our bank account details. Once payment has been made a payment confirmation must be emailed to us at firstname.lastname@example.org
Important information for first time Customers
As a first time customer you will need to fax or email a copy of your ID and proof of your billing address dated in the last 6 months before we can dispatch your order. Your first order will only be dispatched to your billing address, any orders after that can be delivered to an address of your choice.
A full record of every Purchase and related transaction between you and LABEL Collections CC shall be maintained on the Site for a period of 12 months following the date of such Purchase or related transaction. You can view and print such record during the 12 month period, whereafter you are responsible for retaining your own record of the relevant sale or related transaction.
VOUCHERS & COUPONS
LABEL Collections CC may make physical and/or electronic gift vouchers (“Vouchers”) and promotional vouchers/coupons (“Coupons”) available from time to time. Gift Vouchers may be made available for purchase on the Site, while Promotional Coupons may be available through the Site and/or third party websites, magazines and/or other media.
Vouchers and Coupons can only be redeemed while they are valid (their specified expiry dates being unable to be extended), on the Site towards the purchase of Products listed on the Site.
Physical Gift Vouchers can be purchased and will be delivered in the same way that Products are, while electronic Gift Vouchers, once purchased, will be linked to your LABEL Collections CC account.
Promotional Coupons are issued at LABEL Collections CC’ own discretion. Users do not have a right to Promotional Coupons and they cannot be earned.
Promotional Coupons are issued under specific terms and conditions regulating when and how they may be used. As a general rule, and unless specified otherwise on the specific Coupon itself –
• a Coupon can only be used with promotional offers on the Site;
• only one Coupon can be used per shopping basket; and
• the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you. Please note the following exception in this regard: should the value of the Products in your shopping basket have qualified for ‘Free Delivery’, but after application of the Coupon to such basket, the remaining balance is less than the value required in order to qualify for Free Delivery, delivery costs in respect of such basket will be added and be payable by you
Promotional Coupons cannot be -
• used to purchase other Coupons or Vouchers;
• exchanged for cash; or
• transferred or assigned to any other person.
We aim to deliver your purchased items to the place and person of your choice (unless you are ordering for the first time, please see details under ‘Payment Options’) in perfect condition and as quickly as possible.
We offer the following services with SFS Couriers: -
Next day by 17h00 - R90
Next day by 10h30 - R150
Early bird by 08h30 - R200
Same day - Price on request
SFS deliver from Monday to Friday from 09h00 till 17h00. If you would like to take delivery of your order on a Saturday there is an additional charge of R150.
We will email you as soon as your order has been dispatched. We will send you a tracking number in the email and you can track your shipment at www.SFSgroup.co.za
Please note that we require a signature upon delivery of your purchase and we are not able to redirect your purchase after it has been dispatched to you.
All orders will be dispatched within 3 working days subject to payment, address verification, documents being received from first time customers and availability of items. We will contact you if there is any delay or if any items are out of stock.
Your order is insured by LABEL Collections CC whilst it is in transit with SFS Couriers. Once you have signed to say you have received your purchase it then becomes your responsibility. If someone other than yourself is signing to take delivery of your purchase (i.e. having it delivered to the office or sending an item as a gift) then you are accepting that their signature is proof of delivery and responsibility of that purchase is still transferred over to you.
RETURNS AND EXCHANGE POLICY
Unsuitable items may be refunded or exchanged within 14 days of receiving your purchase.
Returning or exchanging an item is simple: -
- Email us at email@example.com within 7 days of receiving your purchase to obtain a Returns Reference Number.
- Once you have received your Returns Reference Number call SFS Couriers on 0861 726 726 quoting our account number which you will find on our Return Instructions you receieved with your items and book in your free collection.
- Please fill in the Return / Exchange form that you received in your package.
- Please leave your package open for the driver to check the contents on collection.
- We will notify you by email when we have received and accepted your return/exchange.
We will only exchange an item for the same item in a different size, subject to availability. If you require an alternative style you need to place a new order.
Acceptance of Returns or Exchanges
The product you wish to return or exchange must be in exactly the same condition that you received it in that is new, unworn and unused with all the original packaging and swing tickets attached.
LABEL Collections CC will not accept any item with any indication that it was used or worn. If we are unable to accept the return or exchange it will be sent back to the purchaser.
Any request received after 7 days to return or exchange or any items received after 14 days to return or exchange will be accepted at our discretion and you may only receive a store credit.
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a Return or Exchange.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. We do have a service to repair faulty items.
We have taken great care to ensure that the items on the website are presented to you, the customer, as accurately as possible. However, the colour clarity of items will depend upon your computer monitor, therefore we are not able to guarantee that the colour of the actual item is 100% accurate.
All sizes and measurements are approximate, although we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are SA sizes. Please refer to the size guide for clarification.
This website (www.labelcollections.com) is run by LABEL Collections CC Online CC based in South Africa trading as LABEL Collections CC, registration number
Phone: 021 534 7809
Physical Address: No 7 Benbow Avenue, Gunners Circle, Epping 1
Postal Address: PO Box